Verizon Wireless

I was in need of checking my voice and data usage on the Verizon Wireless website.

Here we go: what? Locked out?

Ok, so we reset the answer to the “security question”, obtain a new password via “text message” and then reset the password, which we dutifully record on a piece of paper.

Remember paper and pencil: useful for such things as writing down important information.

Wait a minute: “writing”. That is so … ’50s.

Now, ready to manage the account. Enter user identification, answer the security question, then enter the password.

“The information that you entered does not match what we [Verizon] have on file.”

What? We just put the information into the website.

So, the Verizon Wireless sends one into an infinite loop requesting answers to security questions, then password, then informing the user that the “information provided does not match what [Verizon has] on file”. Once one gets to that point, Verizon insists that the password needs to be changed: through the loop we go.

Ok, so one might think that one could get ahold of a human being at Verizon Wireless: good luck with finding the telephone number which is nowhere to be found on the Verizon Wireless website.

Searching for any path out of the infinite loop, one calls the local Verizon store: an hour later, a person who has the vocabulary of a high school dropout answers and has no clue as to what the Verizon Wireless website is. Eventually, after calling again, and navigating the obscenely complicated telephone menu, one is told to press “3” to get the national help line.

Great, an hour on the telephone waiting whilst listening to a scratchy rendition of some third-rate piece of classical music, one is put into contact with a “help line expert” who can barely speak english. Forty five minutes later, the “help line expert” finally recognizes that the website might be defunct.

And we will not even go into the number of times that Verizon drops calls.

Then, after wasting seven hours of my time, Verizon has the nerve to tell me that it will charge me north of $320.00 as an early termination fee for the contract.

So, lousy service from people who work for an incompetent company charging outrageous fees for voice and data that expects its customers to navigate the worst website in the world yielding a rip-off demand to terminate a contract.

StraightTalk: here I come.

Oh, wait a minute: Sprint will pay me to leave Verizon!

Sprint: here I come!

Nathan A. Busch

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